Slika Home Services is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including our website, mobile applications, and any other interactions you may have with us (collectively, the "Services"). Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.
1. Information We Collect**
We collect various types of information to provide and improve our Services. The information we collect depends on how you interact with us and may include: * **Personal Identification Information:** This includes your name, address, email address, phone number, and other contact details you provide when you register for an account, request services, or communicate with us.
Service Request Information:
** When you request a home service, we collect details about your needs, property, and preferences, such as the type of service required, location, scheduling preferences, and any specific instructions you provide. * **Payment Information:** If you make payments through our Services, we collect payment information, such as credit card details or other payment method information. Please note that we use third-party payment processors, and we do not directly store your full credit card information on our servers. * **Device and Usage Information:** We may collect information about your device and how you use our Services, including your IP address, browser type, operating system, device identifiers, pages you visit, and the dates and times of your access. * **Location Information:** With your consent, we may collect your device's location information to provide location-based services, such as connecting you with service providers in your area. * **Communications:** We may retain records of our communications with you, including emails, chat logs, and phone calls. * **Photographs and Videos:** In some instances, service providers may take photographs or videos related to the services provided, with your consent. * **Cookies and Similar Technologies:** We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities and preferences. You can manage your cookie preferences through your browser settings. **2. How We Use Your Information** We use your information for various purposes, including: * **Providing and Managing Services:** To connect you with service providers, schedule services, process payments, and fulfill your service requests. * **Account Management:** To create and manage your account, verify your identity, and communicate with you about your account. * **Communication:** To respond to your inquiries, provide customer support, and send you important notices and updates about our Services. * **Personalization:** To personalize your experience, recommend relevant services and providers, and tailor our communications to your interests. * **Improving Our Services:** To analyze usage patterns, conduct research and development, and improve the functionality and user experience of our Services. * **Marketing and Promotions:** With your consent, we may send you promotional emails and other marketing communications about our Services and offers. You can opt-out of receiving these communications at any time. * **Safety and Security:** To protect the security and integrity of our Services, prevent fraud, and enforce our terms and policies. * **Legal Compliance:** To comply with applicable laws, regulations, and legal processes. **3. How We Share Your Information** We may share your information with the following categories of recipients: * **Service Providers:** We share your service request information and contact details with the independent service providers who will be performing the services you requested. * **Payment Processors:** We share your payment information with third-party payment processors to facilitate payments for our Services. * **Analytics and Marketing Partners:** We may share aggregated or anonymized information with analytics and marketing partners to help us understand how our Services are used and to improve our marketing efforts. * **Business Transfers:** In the event of a merger, acquisition, or other corporate transaction, your information may be transferred to the acquiring entity.* **Legal Authorities:** We may disclose your information to law enforcement agencies, government authorities, or other third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.* **With Your Consent:** We may share your information with third parties for other purposes with your explicit consent. **4. Your Choices and Rights** You have certain rights regarding your personal information: * **Access and Correction:** You may have the right to access and update your personal information in your account settings. * **Data Portability:** You may have the right to request a copy of your personal information in a portable format. * **Deletion:** You may have the right to request the deletion of your personal information, subject to certain exceptions. * **Opt-Out of Marketing Communications:** You can opt-out of receiving promotional emails and other marketing communications by following the unsubscribe instructions in those communications or by contacting us. * **Cookie Preferences:** You can manage your cookie preferences through your browser settings. To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request. **5. Data Security** We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure server environments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. **6. Data Retention** We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. **7. Children's Privacy** Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe that we have collected personal information from a child under 16, please contact us immediately, and we will take steps to delete the information. **8. Links to Third-Party Websites** Our Services may contain links to third-party websites or services that are not owned or controlled by Slika. We are not responsible for the privacy practices of these third-party websites or services. We encourage you to review the privacy policies of those websites and services before providing any personal information. **9. Changes to This Privacy Policy** We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after the posting of any changes constitutes your acceptance of the updated Privacy Policy. **10. Contact Us** If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: Slika Home Services [Your Company Address - Replace with actual address] [Your Company Email Address - Replace with actual email] [Your Company Phone Number - Replace with actual phone number] By using Slika Home Services, you acknowledge that you have read and understood this Privacy Policy.